Refund policy
Return & Store Credit Policy
At The Checkered Floor, we want you to love every purchase. If something isn’t quite right, we’re happy to help.
Returns
We gladly accept returns for store credit within 14 days of delivery.
To be eligible for a return, items must be:
- Unworn, unwashed, and unaltered
- Free of odors, makeup, deodorant, or pet hair
- Returned with all original tags attached
- Returned in their original condition
Store Credit
Approved returns will receive store credit only. We do not issue refunds to the original payment method.
Store credit:
- Never expires
- May be used on any future purchase
- Will be issued once your return has been received and inspected
Final Sale Items
The following items are final sale and cannot be returned or exchanged:
- Sale or clearance merchandise
- Accessories (jewelry, hats, hair accessories, etc.)
- Gift cards
- Seasonal or holiday items
- Any item marked Final Sale
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 3 days of delivery at hello@shopthecheckeredfloor.com. We’ll make it right as quickly as possible.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error or the item arrived damaged.
Items returned that do not meet our return requirements will be sent back to the customer.